Overview

At Newtype.co.id, we specialize in providing access to GPL-licensed digital products, including themes, plugins, and templates. Due to the nature of digital goods, all sales are final, and we do not offer refunds or returns once a product has been downloaded or accessed.

Non-Returnable Items

Please note that the following items are non-returnable and non-refundable:

• Digital products (themes, plugins, templates)
• Membership subscriptions
• Gift cards or promotional codes

Exceptions

We understand that exceptional circumstances may occur. Refunds may be considered under the following conditions:

• Duplicate Purchase: If you accidentally purchase the same product more than once.
• Technical Issues: If the digital product is completely unusable, and our support team is unable to resolve the issue.

To request a refund under these exceptions, please contact us at [email protected] within 7 days of your purchase. Include your order details and a detailed description of the issue. For technical issues, please provide a screen recording or screenshot illustrating the problem.

Support Limitations

Please be aware that:

• We do not provide license keys for the digital products offered.
• We are not the developers of the products and do not offer support for product functionality or customization.
• Our support is limited to issues related to downloading and accessing the products from our platform.

Contact Us

If you have any questions or concerns regarding this Refund and Return Policy, please contact us at:

• Email: [email protected]

By purchasing from Newtype.co.id, you acknowledge that you have read, understood, and agree to be bound by this Refund and Return Policy.